SHALABY LABS
MEDICAL LABORATORIES
Sh-KE.F01.PP01.IX.Q
QUALITY MANAGEMENT SYSTEM / ISO 15189:2022
QUALITY MANAGEMENT SYSTEM / ISO 15189:2022
QUALITY POLICY STATEMENT
QUALITY POLICY STATEMENT
QUALITY POLICY STATEMENT
Shalaby Labs is committed to delivering high-quality, reliable, and timely laboratory services that support accurate clinical decision-making and improve patient outcomes. The laboratory operates a Quality Management System in accordance with ISO 15189:2022 requirements, and applicable regulatory standards.
It is therefore our policy and commitment to:
It is therefore our policy and commitment to:
01
Provide accurate, reliable, and timely laboratory results using validated methods and appropriate quality control systems.
Provide accurate, reliable, and timely laboratory results using validated methods and appropriate quality control systems.
02
Ensure patient-centered services by upholding patient rights, safety, confidentiality, and satisfaction.
Ensure patient-centered services by upholding patient rights, safety, confidentiality, and satisfaction.
03
Comply with all applicable regulatory, statutory, and accreditation requirements including ISO 15189:2022 standards.
Comply with all applicable regulatory, statutory, and accreditation requirements including ISO 15189:2022 standards.
04
Maintain impartiality, integrity, and ethical conduct in all laboratory activities.
Maintain impartiality, integrity, and ethical conduct in all laboratory activities.
05
Ensure the competence of all personnel through continuous training, competency assessment, and professional development.
Ensure the competence of all personnel through continuous training, competency assessment, and professional development.
06
Provide adequate resources, infrastructure, and a safe working environment to support laboratory operations.
Provide adequate resources, infrastructure, and a safe working environment to support laboratory operations.
07
Establish, monitor, and continually improve quality objectives and indicators across all processes.
Establish, monitor, and continually improve quality objectives and indicators across all processes.
08
Promote a culture of continual improvement, risk-based thinking, and evidence-based decision-making.
Promote a culture of continual improvement, risk-based thinking, and evidence-based decision-making.
09
Ensure effective communication with patients, users, and stakeholders.
Ensure effective communication with patients, users, and stakeholders.
10
Maintain the integrity and effectiveness of the Quality Management System when planning and implementing changes to the management system.
Maintain the integrity and effectiveness of the Quality Management System when planning and implementing changes to the management system.
This policy is communicated, understood, and implemented at all levels of the organization and is reviewed periodically for continuing suitability and effectiveness.
This policy is communicated, understood, and implemented at all levels of the organization and is reviewed periodically for continuing suitability and effectiveness.
LABORATORY DIRECTOR
Mohaned Masoud
Sign: ____________________ Date: 29 April 2026
Shalaby Medical Laboratories
All rights reserved
Shalaby Medical Laboratories
All rights reserved
Shalaby Medical Laboratories
All rights reserved